Customer Data Privacy Statment

Customer Data Privacy Statement

Introduction

Brixton Hill Studios (“we”, “our” or “us”) promises to respect any personal data you share with us, or that we get from other organisations and keep it safe.  We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

Where we collect information about you from

We collect information in the following ways:

When you give it to us DIRECTLY

You may give us your information in order to make a booking or use one of our services, take a survey, purchase products or communicate with us. When you give us this information we take responsibility for looking after it.

When we collect it as you use our WEBSITE

Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields.

In addition, the type of device you’re using to access our website and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have and what operating system you’re using. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

When you BUY A PRODUCT from us

To place an order with us online, registration is required. At the point of registration, we request certain information including your name, delivery address and email address. This information is required to enable us to process your order and notify you of its progress. Once an order has been placed, we may contact you by email to confirm your order details and again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided. BHXS  does not store any sensitive card data on our systems following online transactions. BHXS utilises payment processor PS Connect (Payment Sense Ltd) to handle these matters.

What personal data we collect and how we use it

The type and quantity of information we collect and how we use it depends on why you are providing it.

Our Customers

When you use our services we will use this information to provide the best possible standards of administration and communication.

We may ask for information such as:

    Your bank details to facilitate payments

    Your name & contact details to process your booking

We will mainly use your data to

  • Provide you with the services, products or information you asked for
  • Keep a record of your relationship with us
  • Ensure we know how you prefer to be contacted

How we keep your data safe and who has access

Personal data collected and processed by us may be shared with BHXS employees and under strictly controlled conditions the following groups where necessary:

    Contractors

    Service provider partners

When we allow access to your information, we will always have complete control of what they see, what they are allowed to do with it and how long they can see it. We do not sell or share your personal information for other organisations to use.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and service providers.

Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to the same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

Marketing & Communications Preferences

Controlling what you want to hear about

We make it easy for you to tell us how you want us to communicate, in a way that suits you. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data or contact us on 020 86745 3065 or email us at hello@brixtonhillstudios.com.

Your right to know what data we hold about you, make changes or ask us to stop using your data

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. to provide our service to you) we will do so. Contact us on 020 86745 3065 or email us at hello@brixtonhillstudios.com if you have any concerns.

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

Subject Access Requests

If you want to access your information, please contact 020 86745 3065 or email us at hello@brixtonhillstudios.com with a description of the information you want to see and a proof of your identity. If you have any questions please send these to Brixton Sonic Ltd, Unit 1, 126 Brixton Hill SW2 1RS or email hello@brixtonhillstudios.com  and for further information see the Information Commissioner’s guidance here (link is external).